Location: Arlington,VA, USA
Description
Are you passionate about shaping the future of the Department of Defense by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with executives and project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customers mission ?
Amazon Web Services (AWS) is seeking a Technical Delivery Manager (TDM) to come join our Worldwide Public Sector Department of Defense team to help customers realize sustained business value by accelerating their cloud transformation journey.
Key job responsibilities
Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.
Value Realization: You identify and accelerate the customers realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other.
Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other.
Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.
A day in the life
Empowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams and services to help our customers on their journey in the AWS Cloud.
You will work across AWS to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers.
Working backwards from the customer, you will define opportunities and understand associated business and technical risks that are strategic to the customers cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and other.
You will influence technical stakeholders, partner with cross-functional teams and post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.
You create, manage, and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.
You will serve as the customers cloud journey coach and be the voice of the customer within AWS,
evangelizing customer needs to AWS leadership, product, and engineering teams
To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to share best practice learnings into a reusable asset for internal re-use.
Seeking a candidate who is willing to pass the Certified Solution Architect, Associate level within the first year of employment.
This position may require 25% - 40% travel dependent on geo and time of year.
This position requires that the candidate selected be a US citizen and obtain and maintain an active Secret security clearance.
About the team
Worldwide Public Sector CSMs are a delivery organization that helps customers invent and build in the cloud.
Working backwards from the Customer we dive deep to understand context, vision, and strategic goals to proactively guide and accelerate cloud journeys.
Guided by Facts and Data through our expertise, we inform priorities and influence the customer, AWS service, best practice and industry solution opportunities.
Focus on Excellence we take pride in our knowledge and expertise in bringing the best solutions forward to achieve customer outcomes.
Simplification and Agility we bring clarity to complexity and enable experience-based learning and iterative approaches to demonstrate results and value.
Inclusion, Diversity & Equity we take intentional actions to support our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth are available to all.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA
TDMs drive the Delivery of customer solutions supporting the Mission
This is an individual contributor (IC) role.
Basic Qualifications
5+ years of experience driving technology initiatives including 2+ years of customer-facing experience delivering technology enabled transformations
Served in DoD or experience in external customer-facing role(s) within the federal government
Experience in project management and delivery and/or program-management
Demonstrated technical breadth in AWS and/or Cloud fundamentals
Effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers
Preferred Qualifications
AWS certification(s) and/or other cloud provider certification(s)
Good understanding of AWS Cloud and Information Technology Infrastructure
PMP or project management related certification (SCRUM/Agile, Princee2, PgMP, Six Sigma, SAFe etc.)
Bachelor's degree or equivalent experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit