Location: Albany,NY, USA
Job Title: Customer Solutions Representative II-US
Location: Albany, NY (Hybrid)
Duration: 6+ Months
Description
Job Purpose:
This position supports the Customer Energy Integration team s customer billing workstreams. The successful candidate will complete tasks and billing assignments in the most efficient, cost-effective way to meet the program goals of distributed
generation billing.
About Customer Energy Integration
Customer Energy Integration (CEI) is the group of teams that manage the interconnection of customer-owned distributed electric generators and energy storage into the electric distribution grid. The department is comprised of four complementary teams. This position is on the NY Program Support team which handles customer billing setup and maintenance to ensure that customers are properly compensated for distributed generation.
Key Accountabilities:
- Responsible for scheduling, coordination, and completion of billing tasks
- Develop a working understanding of the applicable regulations and tariffs we
operate under in order to provide assistance to both internal and external
customers
- Data extraction and reporting from various applications (Salesforce, PowerBi, Excel)
- Identify billing deficiencies that may adversely impact customers
- Provide recommendations and assist in the implementation of corrective actions in
order to improve the quality of billing performance
- Reviews work for accuracy and ensures that all details are complete
- Work closely with the billing team to identify improvement opportunities in billing and
customer service
- Provide regular performance updates at team Hubs
- Develop and deliver on Key Performance Indicators (KPIs)
- Monitor program trends and insights from customers and stakeholders to
determine program drivers. Collaborate with internal and external partners to
adjust program delivery practices to ensure best-in-class customer service
Knowledge & Experience Requirements:
- An associate s degree plus 3 years of work experience is required
- Professional and/or academic experience in renewable energy and/or customer
billing is preferred.
- Proficiency in relevant software is required (.e.g Microsoft Office products
Excel, Word, PowerPoint, Teams) along with the ability to learn other programs
and applications such as Salesforce, SAP, and the company s customer billing
system
- Professional verbal and written communication skills with demonstrable
experience in applying them in a business setting
- Customer service aptitude and attention to detail are required.
- Demonstrated ability to meet deadlines and keep track of multiple tasks.
- This is a hybrid role.
- Occasional travel may be required.