Customer Solutions Representative
: Job Details :

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Description:

Salary: $33.65/hr

Bold Type Tickets is hiring a Temp Customer Solutions Representative!Noisy Creek, the parent company of The Stranger, Portland Mercury, Everout and Bold Type Tickets, is seeking a self-starting, enthusiastic, empathetic Seattle-dwelling candidate to join our growing team! Bold Type Tickets is a local and national event ticketing platform. We handle ticket sales for thousands of events around the US and Canada. Big events! Serious business.This position requires a highly organized, outrageously friendly person to provide exceptional support for our ticket-buying customers (the general public), ticket-selling clients (event producers and promoters), as well as to users of our streaming platform. You'll be supporting a complex internal software-as-a-service (SaaS) platform, so a high level of comfort with technology and the ability to keep up with an always-evolving system is a must.

This is a temporary, non-exempt position lasting 4 months, with the potential to transition into a permanent role. The typical work schedule is Tuesday through Saturday, 9:00 AM to 5:30 PM, with hybrid workplace requirements

Requirements:

• To provide empathetic, investigative, informative support with our clients at all times
• To process client requests for printed tickets and box office equipment
• To follow (and offer improvements to!) our best practices, policies, and workflows to handle customer and client requests efficiently
• To accurately tag and monitor support trends, as the Support team works to analyze and identify solutions and product improvements that will increase customer and client happiness.
• To create and maintain documentation and knowledge base articles.
• To work with other parts of the Noisy Creek family to assist with data acquisition and management.

Qualifications and Skills

• Experience - You should have strong customer service/support experience. Experience supporting technical products, especially SaaS is a big plus.
• Service - We're looking for candidates who will be patient and empathetic with our customers and clients, are committed to providing the best service in the industry, and are ready to motivate others to do the same. Great communication skills and a positive, helpful, fun attitude are a must. The ultimate goal and responsibility of everyone here is to delight our clients and customers.
• Communication - You and the Support team will be answering phone calls and emails from customers and clients with varied degrees of knowledge, comfort and expertise. You'll help walk them through technical processes, diffuse issues, and help create happy inquiry resolutions. We say ‘please' and ‘thank you' a lot!

Why Noisy Creek? Aside from being an equal opportunity employer, we're also a vibrant, creative team that believes the more diverse voices that are at the table, the better the conversation—and the work! We realize that not everyone receives the same professional or educational opportunities, so if you don't meet all the above qualifications but still think you'd be a good fit, please consider applying. We welcome applicants from all backgrounds and particularly encourage applications from women, LGBTQ+, BIPOC, and other underrepresented communities. If you want to be part of a team where your skills and ideas are valued, we want to hear from you!

Benefits Package Available Upon Permanent Placement

If the position transitions to permanent after 4 months, the following company benefits will be available:

• Health Insurance: Employer contributes toward medical, dental, and vision premiums
• Retirement Plan: SIMPLE IRA with employer matching contributions
• Paid Time Off: Seven paid holidays, two any-day paid holidays and vacation starting at two weeks in first year, increasing up to 4 weeks after 5 years
• Employee Assistance Program: Access to wellness and financial support services
• Flexible Spending Account (FSA): Options to set aside pre-tax funds for medical and dependent care expenses

Compensation details: 33.65-33.65 Hourly Wage

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Remote working/work at home options are available for this role.