Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered. Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Job RequirementsCustomer Solutions Rep / Front Desk - Temporary - Round Rock, TXAbout our client:MMC is proud to partner with this award-winning employment and training organization, that prepares and places people into productive jobs namely in the state of Texas, as well as in Florida. This position is currently accepting resumes, and the individual will be working alongside a very tenured and professional staff in the Round Rock, TX area.Job Summary:The Customer Solutions Representative / Front Desk Admin is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services within the Career Centers and through referrals to our community partners. Essential Functions:
- Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
- Review and identify job opportunities for customers and provide referrals to qualified candidates.
- Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
- Develop constructive and cooperative working relationships with internal team members, the public and external partners.
- Actively seeks ways to improve workforce services to meet labor market needs.
- Contributes to the Career Center performance goals, including customer service and following-up with workforce center customers.
- Performs other duties as assigned and fulfills responsibilities as required.
Knowledge / Skills / Abilities:
- Previous knowledge of workforce development or career counseling services is helpful.
- Knowledge of the local communities being served and understanding labor market and resources.
- Able to learn and use computers, systems, and programs such as word processing, and spreadsheets.
- Exceptional customer service and interpersonal skills.
- Able to work with diverse customers with unique needs and communication styles.
- Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
- Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented. Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.
- Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Education and Experience:
- High school diploma or GED.
- Valid driver's license and proof of insurance with good driving record.
- Six months of relevant experience preferred.
- Bilingual in English and Spanish strongly preferred.
Physical Demands and Working Conditions:Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.