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Title: Customer Solutions Supervisor
Location:
Webster, TX, US, 77598-1527
Company Name: Univar Solutions USA LLC
Requisition ID: 31787
A Place Where People Matter.
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.
Customer Solutions Supervisor
As a Customer Solutions Supervisor for Univar, you will provide guidance, direction and leadership to a team of customer service professionals.
What You'll Do
* Develops and maintains order management plans for key customers.
* Manages promotional campaigns for returned goods and service programs.
* Develops processes to identify customer problems and resolves them expeditiously and efficiently.
* Assists inside sales personnel with the handling of customer telephone and mail orders; answers questions and makes recommendations for handling customer problems.
* Provides services for maintaining current information on back orders; advises and informs customers of statuses; releases and processes orders as products arrive.
* Receives current information and reports from sales support regarding sales information; distributes and informs inside sales personnel.
* Provides essential training and onboarding to all members of the customer service team regarding basic product knowledge, department sales policies and procedures.
* Ensures company quality processes are adhered to, as applicable.
* Partners with appropriate departments to resolve product quality issues in an efficient and timely manner.
* Prepares and submits reports as directed.
What You'll Need:
* College degree or equivalent business experience
* Must be willing to work under Company policy and capable of independent judgment.
* 3 to 5 years of prior management experience.
* Knowledge of inside sales problems, purchasing, servicing customers, product knowledge and some exposure to outside sales.
* Should be familiar with Company sales and personnel policies.
Where You'll Work:
Webster, TX
What You Can Expect:
* Strong work/life flexibility
* To be surrounded by a diverse team who is collaborative and committed to the achievement of the company
* To be rewarded for your contributions with a targeted annual company bonus and annual salary reviews
* Competitive pay and benefits including Unlimited Time Off as business allows, and 8 paid holidays!
#LI-KS1
Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 10,000 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!
We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing.
Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!
We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.
Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
Univar Solutions does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms (collectively Recruiting Firms). Recruiting Firms must enter into a Master Services Agreement (MSA) with Univar Solutions prior to submitting any information relating to a potential candidate. All searches must be initiated by Univar Solutions' Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. No placement fees will be paid to any firm unless the aforementioned conditions have been met. Contacting our hiring managers directly is prohibited.