Location: Mc Lean,VA, USA
Overview
As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.
It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?
Showing Up Somatus Strong
We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:
* Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.
* Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.
* Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients' lives or our partners' best interests.
* Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.
* Tenacity: We see challenges as opportunities for growth and improvement - especially when new solutions will make a difference for our patients and partners.
Showing Up for You
We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:
* Subsidized, personal healthcare coverage (medical, dental vision)
* Flexible Paid Time Off (PTO)
* Professional Development, CEU, and Tuition Reimbursement
* Curated Wellness Benefits supporting teammates physical and mental well-being
* Community engagement opportunities
* And more!
The Customer Success Associate partners with our Customer Success, Operations and Clinical teams to ensure that we are delivering a stellar service experience to our clients. The Customer Success Associate is responsible for performing tasks to support Customer Success's daily operations.
This position is an onsite position at our headquarters in McLean, VA.
Responsibilities
* Partner directly with Customer Success Directors and leadership to serve and support health plan clients
* Assist in creation of internal client management documents used to support Customer Success strategy
* Help to plan and organize client meetings, including Client Quarterly Business Reviews, JOCs, and Leadership Team meetings
* Capture next steps from client meetings and work with internal teams to ensure client next steps are executed in a timely manner
* Develop relationships with internal stakeholders including Operations, Business Development, Analytics, Finance, and Clinical teams to ensure that we are providing a seamless and cohesive client experience
* Update key performance metrics and client interactions in the CRM, including contact information, opportunities, meeting and other important communications
* Schedule internal prep meetings and assist with pulling together meeting prep materials/agenda
* Coordinate with internal stakeholders to create and manage PowerPoint presentations for client meetings
* Stay informed on client news and trends and disseminate that information to the rest of the organization
* Perform other duties and responsibilities as required, assigned, or requested
Qualifications
Required Education and Experience:
* Bachelor's degree required
* At least 2 years of professional experience in healthcare, client management, or business development
Knowledge, Skills, and Abilities:
* Excellent written and oral communication skills as needed to convey detailed and complicated messages to varied audiences
* Ability to interact and engage with internal and external stakeholders
* Ability to work on multiple projects simultaneously with minimal supervision
* Ability to handle multiple tasks and meeting deadlines in a fast-paced environment
* Proficient in Microsoft Office Products including Word and Excel
* Experience with PowerPoint, Data Analytics, and Salesforce preferred
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Our priority is the health and safety of our members, colleagues, partners, and community. Proof of COVID-19 Vaccination is required for employment. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodations consistent with our policy, and where we are able to provide such accommodations without undue hardship to the company. All requests for proof of vaccination or for exemptions from the vaccination requirement will be subject to any limitations stipulated by current state and/or federal laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.