The customer success representative is primarily focused on communicating with customers and entering sales orders into LLF's internal system. DUTIES AND RESPONSIBILITIES:
- Receive orders from customers and process them into Little Leaf Farm's Netsuite ERP
- Communicate with buyers and customer fulfillment teams to ensure successful order execution.
- Assist Little Leaf Farms AR team in the customer invoicing process.
- Work with customer fulfillment teams to correct any discrepancies among sales orders.
- Assist in other daily sales operations roles such as samples, data entry, and logistics.
- Communicate sales order passings to relevant customers
- Always work to streamline and improve daily order fulfillment processes.
Requirements
- Associate degree in business administration, supply chain management or a related field, or equivalent combination of education, training and/or experience.
PREFERRED EDUCATION, EXPERIENCE, AND SKILLS:
- Bachelor's degree in business administration, supply chain management or a related field.
- 5-10 years' experience in customer service. Ideally in produce
- Ability to work independently, handle multiple tasks and problem solve effectively.
- Excellent verbal and written skills.
- Strong computer skills in Microsoft® Office Suite (Access, Excel, Outlook, PowerPoint, Publisher, Word).
- Strong detail-oriented and resourceful mindset.