Location: White Plains,NY, USA
Customer Success Associate page is loaded Customer Success Associate Apply locations USA - White Plains, NY time type Full time posted on Posted Yesterday job requisition id R0042546 Hybrid out of the White Plains, NY office.The Customer Success Associate (Small Business Team) fulfills business license research orders for our high volume reseller partnerships and our direct clients. The Customer Success Associate (Small Business Team) is focused on maximizing efficiency to generate rapid and accurate research results for our client and partnership accounts across a wide array of industries and jurisdictions.Essential Duties and responsibilitiesConduct industry and location specific research for our clients, identifying all federal, state, county and city level business licensing requirementsCreate business specific research packages for daily, timely delivery to clients in line with our established key performance indicatorsIdentify and compile licensure specifications in both PDF and Excel formats, including: forms, hyperlinks, supporting documents, exam requirements, prerequisites, turnaround times, fees, and renewal dataCommunicate directly with government agencies to assist with business license research inquiriesProvide proactive updates to our clients and partners regarding order statuses and delaysConcisely convey findings to clients and team members via oral and written correspondenceHelp us expand and update our industry knowledge by adding both new and updated license information for future useInteract with clients and business partners to identify, explain and resolve business licensing needsOther DutiesOther duties as assigned.Job QualificationsEducation: Minimum Bachelor s degree, or equivalentExperience: 0-3 years of experience, preferably in the licensing or compliance field.Other Knowledge, Skills, Abilities or Certifications:Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues and clientsExcellent attention to detail and high degree of accuracy and consistencyAbility to work independently, handle pressure, multi-task and prioritize work at all timesUse of considerable tact and discretion when dealing with partners, clients, or sensitive dataExcellent organizational and communication (both verbal and written) skillsAbility and desire to work in a fast paced environmentAbility to adapt to changing regulatory environmentOutstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)Travel requirementsNoneLOCAL REGULATIONS AS NEEDEDN/APhysical Demands (UNITED STATES)NoneThe above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They re not intended to be an exhaustive list of all duties and responsibilities and requirements.Compensation:Target salary range CA, CT, CO, HI, NY, WA: $44,000-$60,200 Similar Jobs (2) Customer Success Associate - Research Project Management locations USA - White Plains, NY time type Full time posted on Posted 2 Days Ago Customer Success Lead - Hybrid locations 2 Locations time type Full time posted on Posted YesterdayIf making a difference matters to you, then you matter to us.Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.We re innovators with impact. We provide expert software and information solutions that the world s leading professionals rely on, in the moments that matter most. You ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.About Wolters Kluwer Wolters Kluwer reported 2023 annual revenues of 5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.Building Diverse Teams As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce one that represents the diversity of those we serve and the communities where we live and work.We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.This principle is ingrained in our company values and articulated in our Code of Business Ethics.At Wolters Kluwer, you ll feel valued for your contributions, and you ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.In 2024 we were awarded Ragan s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our Together we thrive well-being program.Equal Opportunity Employer Wolters Kluwer and all its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. #J-18808-Ljbffr