Location: Seattle,WA, USA
We are excited to be named one of the World's Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (
Position summary:
The Customer Success Associate (CSA) will assist in driving revenue focused on legacy products with the selling, marketing and promotion of Stryker Sage. In addition, this role will work closely with the Sales team in the region to help organically grow our business, in-service, and educate the clinical teams in our current customer base.
**Essential duties & responsibilities:** (detailed description)
+ Drive focus and targeted organic growth and accretive op margin performance across targeted legacy products
+ Promote Stryker Sage Products to nurses/clinicians and appropriate hospital staff while providing excellent customer service and developing customer relationships.
+ Tailor clinical message based upon knowledge of the customer, advice on appropriate product selection, answer customer questions about product functionality and distinguish Sage's products from competitors.
+ Educate and inform Healthcare Professionals regarding the proper use of products including product functionality, changes to the product portfolio and educational programs.
+ Develop product line expertise.
+ Responsible for meeting targeted objectives within an assigned geography.
+ Assist and lead hospital surveys.
+ Assist in post-sale implementation and training including ensuring customer adoption and satisfaction.
+ Focus on customer satisfaction by demonstrating teamwork and empowerment.
+ Independently solve customer issues using a consultative approach and operating with honesty and integrity.
+ Provide a highly responsible and unsurpassed level of customer service.
+ Utilize proper software and technological tools to maintain proper records.
+ May assist in preparation and operation of trade shows, conventions and clinical meetings.
+ Keep Sales Leaders and Sales Representatives informed of territory and project progress on a regular basis.
+ Solves product problems for customers in an expeditious fashion.
+ Must understand and adhere to all facility protocols and pertinent OSHA guidelines when conducting product evaluation.
+ Must adhere rigidly to all GMP policies and procedures as stipulated by the FDA and other governing bodies.
**Education & special trainings:**
+ Bachelor's degree is required.
**Qualifications & experience:**
+ One year of equivalent job experience. If no experience, must have business to business experience via an internship.
+ Must have strong computer skills including Microsoft Office Suite.
+ Must have excellent interpersonal skills
+ Project Management
+ Must be open to possible relocation
**Physical & mental requirements:**
+ May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.
+ May be required to move materials up to 50 pounds, reach, push, or pull in order to accomplish job accountabilities.
+ Coordination of eye, hand, and/or foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination/memory, reading ability, and memory retention ability.
+ Dedication, Attitude and Commitment
+ Creativity and Innovation
+ Detail and Quality Obsessed
+ Problem Solving
+ Strong Organizational and Communication Skills
+ Active Learning Style
+ Positive Outlook, Professional Demeanor
+ Accept direction
+ Demonstrate a commitment to learning
+ Able to work constructively and independently
+ Display a high level of personal integrity and self-control
+ Accept constructive criticism
+ Interact effectively and cooperatively with others
+ Establish clear objectives and continuously work towards meeting them
+ Positively influence others without direct authority
+ Transfer acquired knowledge, ideas and concepts onto others successfully
+ Develop effective relationships throughout the organization
+ Communicate effectively using different forms of communication
+ Rely extensively on experience and judgment to plan and accomplish goals
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.