Location: San Diego,CA, USA
Company & Job Overview:
The Customer Success Coordinator will report to the Director of Customer Operations and be responsible for providing world-class customer support for the company's innovative hemodialysis system. As a Customer Success Coordinator, you will play a pivotal role in ensuring the satisfaction and success of our customers and their patients. You'll be an integral part of the team responsible for coordinating tasks necessary for new customer installations, order fulfillment, tier 1 customer support, and serving as a dedicated customer resource and liaison for issue resolution. You will provide exceptional customer support by answering incoming calls and emails, perform basic troubleshooting steps for the device and gather necessary information for the engineering team to accurately diagnose issues, understand root causes and apply appropriate solutions.
The Customer Success Coordinator will report to the Director of Customer Operations and be responsible for providing world-class customer support for the company's innovative hemodialysis system. As a Customer Success Coordinator, you will play a pivotal role in ensuring the satisfaction and success of our customers and their patients. You'll be an integral part of the team responsible for coordinating tasks necessary for new customer installations, order fulfillment, tier 1 customer support, and serving as a dedicated customer resource and liaison for issue resolution. You will provide exceptional customer support by answering incoming calls and emails, perform basic troubleshooting steps for the device and gather necessary information for the engineering team to accurately diagnose issues, understand root causes and apply appropriate solutions.
Responsibilities:
1. Tier 1 Customer Support:
2. Customer Liaison for Product Issues:
3. Project Implementation:
4. Customer Feedback and Reporting:
5. Internal Projects and Initiatives:
Qualifications & Requirements:
Education & Experience:
role.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals will be required to sit for the majority of the day and will be required to stand as needed. May require walking, primarily on a level surface for periods of time throughout the day. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch or crawl and talk or hear. Proper lifting techniques will be required to lift up to 75lbs. Individuals will be required to travel via airplane, train, taxi, car and/or other means of transportation as needed.
Working Environment:
This position primarily works in an office environment. It requires frequent sitting, standing and
walking. Daily use of a computer and other computing and digital devices is required. May stand for extended periods when facilitating meetings or walking in the facilities.
Travel:
This role is located in Vista, CA San Diego County