Customer Success Engineer
: Job Details :

Customer Success Engineer Opportunity

Join a Mission-Driven, Well-Funded Medtech and Life Sciences Startup Arm of a Public Company

If you're looking for a fully remote Customer Success Engineer role, with impactful, mission driven work where my client's mission is to improve the standard of care for people suffering with disease, it might be worth reading on to see what's in it for you.

The tl;dr version overview:

We're looking for a technically skilled Customer Success pro with healthcare and startup experience.

The SLightly longer role overview::

As a Customer Success Engineer, you'll serve as the technical bridge between customers and the company, ensuring clients achieve their goals while driving retention and growth. Reporting directly to the VP of Customer Success, you'll combine your technical expertise and interpersonal skills to deliver proactive support, training, and troubleshooting while building long-term trust with healthcare providers.

This role is ideal for those with hands-on experience in the healthcare space, particularly in systems like EMRs/EHRs, and a passion for solving complex problems in dynamic startup environments.

Why This Role (AKA What's in it for you?)

Mission-Driven Work: Play a key role in supporting healthcare providers with solutions that enhance patient outcomes and care delivery.

Fully Remote Flexibility: Work from anywhere in the US while enjoying the backing of a well-funded public company that pairs startup agility with enterprise-level stability.

Cutting-Edge Industry Impact: Join a team at the forefront of healthcare technology, working on innovative solutions that directly improve lives.

Strategic Advantage: Leverage your technical expertise and the company's infrastructure to guide customers through seamless adoption, ensuring high satisfaction and long-term success.

What You'll Do:

• Technical Troubleshooting: Diagnose and resolve customer issues, performing root cause analysis and implementing preventative solutions.
• Customer Enablement: Deliver training sessions, product demonstrations, and technical workshops to ensure customers can fully utilize the platform.
• Feedback and Collaboration: Collect and analyze customer feedback, working closely with product teams to enhance usability and performance.
• Account Support: Monitor customer health metrics, identify upselling opportunities, and proactively address roadblocks to adoption.
• Relationship Building: Act as a trusted advisor, maintaining strong relationships with both technical and non-technical stakeholders.

What You'll Bring:

• Healthcare Experience: Strong familiarity with healthcare systems, personas, and government programs, particularly EMRs/EHRs.
• Technical Expertise: Hands-on experience in software development, system administration, or engineering, with the ability to troubleshoot and solve complex issues.
• Startup Mindset: Experience thriving in a fast-paced, dynamic startup environment.
• Customer-Centric Approach: A passion for understanding customer challenges and delivering solutions that drive satisfaction and adoption.
• Proactive Problem-Solving: A knack for identifying potential issues before they arise and implementing effective solutions.

Join us in shaping the future of healthcare technology and making a tangible impact on patients and providers. Twelve10 has been exclusively retained by a leading Private Equity investor to build this go-to-market team—apply now and take the next step in your career.