Location: Mountain View,CA, USA
[Full Time] Customer Success Lead at FlutterFlow (United States)Customer Success Lead FlutterFlow United StatesDate Posted: 16 Nov, 2022Work Location: Mountain View, United StatesSalary Offered: Not SpecifiedJob Type: Full TimeExperience Required: 3+ yearsRemote Work: YesStock Options: NoVacancies: 1 availableA Customer Support Lead, you'll work hands-on with our Technical Support team and customers to ensure we deliver an excellent customer experience. You'll be responsible for hiring, coaching, and developing a team of high-performing Technical Support Engineers. You'll also work cross-functionally across the organization to build support processes that scale with FlutterFlow.What You Will Work On Build our B2B and B2C support strategy from the ground upHire, develop and lead a team of Technical Support EngineersAnswer customer questions via email and chatIdentify and implement process improvements and tools to improve our customer experienceBe responsible for ensuring team, and/or individual goals and KPIs are metIdentify trends and emerging customer issues and work with internal teams to resolve these issuesWho you are 2+ years of experience building and managing a high-performing technical support teamExperience managing a remote and globally distributed teamTechnical background (e.g. engineering, computer science, etc.) and willingness to learn everything there is to know about FlutterFlowData driven with strong business judgmentExperience working at SaaS or high-growth startupBonus Points 1+ years of experience with Flutter and DartExperience with FirebaseExperience with mobile app developmentBenefits Live anywhere in the USGenerous salary and equity packageFull Health/Vision/Dental benefits (US-based employees)Flexible Vacation / Sick LeaveFlexible work hoursAbout FlutterFlow Application Development Platform (Native Mobile + Web Apps)Company Size: 11 - 50 PeopleYear Founded: 2020Country: United StatesCompany Status: Actively Hiring#J-18808-Ljbffr