Customer Success Manager - AZ, WY
: Job Details :

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem.

Department Overview

The Motorola Solutions Customer Success Team empowers our customers to identify and unleash the full power of their Public Safety Software products and services. We build strong relationships with Public Safety to promote their full adoption of Motorola products and services, including growing their ongoing use, value realization and product satisfaction.

This role reports into the Software and Video Services Territory Manager.

Job Description

Engage with Customers post-sale to drive user adoption and satisfaction, ensuring high Customer retention. Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts. Work with targeted Customers to develop a proactive individual Customer Success Plan including establishing critical goals and key performance indicators.

This is a full-time role that works with Customers in Arizona and Wyoming that have new and existing Public Safety software to maximize usage, value and product satisfaction. This will be a hybrid role responsible for effectively transitioning new business from the deployment and activation phase to ongoing use, value creation and product satisfaction.

Responsibilities:

• Gain a deep understanding of the agency's goals and align Motorola Software to achieve those outcomes.
• Grow and cultivate strong customer sentiment and references by developing trust over time.
• Utilize knowledge of public safety best practices to influence decision-making processes.
• Work closely with Deployment, Support and Sales teams to ensure clients are set up for success.
• Provide both proactive and reactive advocacy for customers.
• Develop and implement strategies to minimize client churn.
• Identify opportunities for account renewal and expansion.

Key Characteristics:

• Work proactively with customers from a holistic perspective.
• Meet or exceed documented quarterly and yearly individual and team goals.
• Aid public safety agencies in identifying expected value from their Motorola Software portfolio.
• Provide best practices to customers and help them achieve their operational goals.
• Adaptability and Flexibility to adjust to new situations.
• Demonstrated ownership and commitment to execute on customer management.

Basic Requirements:

• 5+ years in CommandCenter Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience.
• Associates degree or higher in Computer Science or Business Management, or 4+ years of work experience in Customer Success related roles.
• Must be able to obtain background clearance as required by the Customer and Motorola Solutions Inc.
• Legal authorization to work in the U.S. indefinitely is required.

Travel Requirements: 10-25%

Compensation: Compensation will be in the range of $110,000 annually.

EEO Statement: Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.