Customer Success Manager
: Job Details :

Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley's cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn't be.

We're a high-performing team looking for passionate, execution-focused, self-starters to help us build equity management tools for founders. Pulley is growing quickly with over 3000 customers including unicorns like Clubhouse, Birdies, and Coda - all within our first year of product launch. Our trajectory is fueled by top investors like Founder's Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we're growing the team to meet the demand.

Responsibilities

Lead customer relationships focused on driving value across Pulley's product and services

Serve as a consultant by recommending best practices or suggestions to drive deeper Pulley usage and advocacy

Own customer retention, risk mitigation and resolution

Gather customer feedback to help inform Pulley's R&D efforts to guide future roadmap initiatives

Partner with cross functional Pulley teams to deliver current, or envision future services or solutions to meet the ever changing needs of founders

Lead team initiatives or projects to continually uplevel the team or department

Qualifications

5+ years of experience working in proactive customer / account management either in SaaS or equivalent fast paced customer facing environment

Passionate about delivering a positive customer experience

Proven ability to build stakeholder buy in at multiple levels within an organization

Exceptional written and verbal communication skills

Solutions oriented mindset, with experience leading change with accounts

Empathy and tact when working with customer issues under pressure

Ability to come up to speed quickly on new complex topics including financial issues, equity, and cap table management systems or other problems of a fairly technical nature

Driven to solve complex problems

Benefits

We are a remote-first team with an office in San Francisco. We do a team offsite to meet in person.

US-Based Benefits:

Health insurance

Unlimited PTO

401(k) Match

Our Culture

TL&DR - Pulley is a unique fit, tailored for those who align with our values and culture. Discover the engaging culture of Pulley. We are looking for people who are excited about building a great company, not just working in a high-growth startup. In addition to function-specific skills, here are some traits that enable our team members to thrive:

First Principles Thinking. We believe in breaking down problems into their most basic parts. We don't reject ideas because they haven't worked before. We understand why did certain things work? and apply it to our situation.

Ship It & Iterate. Shipping is the starting line for learning. Ship something, talk to users, get feedback, and iterate. We focus on the inputs, on what we can control, not the outcomes. We take our best bets, and don't fixate on the finish line.

Boldly Honest & Aggressively Considerate. Being boldly honest means we push one another to act from first principles, set and hit goals, and ruthlessly prioritize. Being aggressively considerate means we care about each other as humans to win as a team. We speak up and embrace feedback.

Default Yes. We believe that something is possible unless proven otherwise. Hard problems are often solved by people who didn't know it was impossible.

We're also inspired by the culture work done at other companies and plan to develop our own playbook here too. One of the concepts that resonate most with us is the importance of stunning colleagues. If you like the sound of our environment and you're passionate about joining a team like the one we've described, we'd love to talk!

Annual Compensation: $100k - $120k USD

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