Hamilton Lane is looking to expand our team to satisfy the needs of our growing client base. Hamilton Lane is built on collaboration, teamwork and integrity. Our employees pursue excellence and always strive to do the right thing. We invest in our employees, clients and partner relationships, as well as, in the technology and resources necessary to remain competitive, working in a competitive environment that inspires innovation. What we do: As a recognized leader in providing Private Markets Solutions to clients across the globe we manage approximately $120.2 billion in discretionary assets and have oversight of an additional $782.9 in non-discretionary assets as of December 31, 2023. The Opportunity: To satisfy the needs of our growing client base, Hamilton Lane is looking to hire a Customer Success Manager for the Hamilton Lane Technology Solutions offerings in our Conshohocken office. This individual will dedicate themselves to the successful onboarding, continued training, and growth of our global client base. A successful candidate strives to provide a superior level of service by communicating effectively, diving deep to find actionable solutions and operating in a fast-paced, deadline-driven environment where priorities often change. Customer Success Managers strive to understand and deliver on the goals of our global client base, authentically instill trust and maintain collaborative internal and external relationships. Your responsibilities will be to:
- Provide an excellent level of service by fielding calls and emails in a highly responsive timeframe
- Serve as a subject matter expert for the platform and all Hamilton Lane offerings
- Collaborate with our sales team to understand the goals of our newest clients and translate them into an adoption plan
- Lead onboarding and training sessions, and develop content to aid in product adoption
- Manage contract renewals, and look for avenues to cross-sell other HL products & services
- Instill client's trust in the platform through building out report templates and supplying validation for back-end calculations occurring in the platform
- Collaborate with the product manager and development team to translate client feedback into actionable changes in the platform that align with our global client perspective
Your background will include: - Bachelor's degree and 5+ years of experience in a client facing role.
- Experience in SaaS technology and private markets preferred
- An understanding of basic quantitative financial concepts such as performance calculations, risk analysis and valuation techniques.
- Demonstrated ability to formulate creative solutions to unstructured problems.
- A self-starter with superior organization skills that can work autonomously.
- Must be able to project manage and juggle multiple assignments simultaneously
- Must be able to clearly and concisely communicate
- Must be adaptable to the shifting demands of different situations
Benefits At Hamilton Lane, our benefits philosophy is simple. To provide our employees with a competitive suite of benefits and services to help navigate through the complexities and challenges of working, living, raising a family, and eventually retiring. To do this, Hamilton Lane offers the following benefits:
Enhancing Your Physical and Emotional Health Employees have access to healthcare coverage, mental health resources, health & fitness reimbursement program, and Wellness Rewards Program.
Developing Your Career Tuition and certification reimbursement program are available along with continual education and development trainings for you to grow with Hamilton Lane.
Supporting Your Family & Community For our communities, Hamilton Lane provides paid time off to volunteer, matches your donations to charitable organizations, and compensates for referring qualified candidate that join our team. For growing family, we offer an adoption reimbursement program, paid time off for new parents and newlyweds, and provide travel support for nursing parents.
Safeguarding Your Financial Wellbeing Hamilton Lane contributes to retirement programs and offers an employee stock purchasing plan.
Diversity Pledge At Hamilton Lane, we prioritize the value of diversity and intentionally cultivate an environment that embraces the strength derived from our collective differences. Recognizing the industry's need for change, we address the hesitancy of underrepresented groups, particularly women and people of color, to apply unless meeting every criterion. We welcome applications from women, men, people of color, veterans, the LGBTQ+ community, and those returning to the workforce, even if not meeting every job description requirement, including education level. Your unique contribution is not just welcomed but essential to our success. If you need a reasonable accommodation to complete your application, please contact Human Resources at ...@hamiltonlane.com. We offer a competitive salary, annual discretionary bonus and a comprehensive benefits package which includes: Medical, Prescription, Dental, Paid Time Off, 401k plan, Life and Disability Insurances, Tuition Reimbursement, Employee Stock Purchase Program, Health Club Reimbursement and Flexible Spending Accounts. Hamilton Lane is an affirmative action-equal opportunity employer. All qualified applicants will be considered for employment without regard to their race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other classification prohibited by applicable law. If you need a reasonable accommodation to complete your application, please contact Human Resources at ...@hamiltonlane.com.