Location: all cities,CA, USA
Who The Flip Is Flip?
Ever have a bad experience calling customer service? We're changing that!
Flip replaces old customer service phone robots with a modern Alexa -like voice AI experience for 200+ of the best companies on the planet in eCommerce and Transportation (more verticals coming soon!). We talk to millions of people weekly and have helped 200M+ callers so far.
In 5 years the idea of bad customer service will be a relic of the past, thanks to products like Flip. 1% of companies have adopted this technology today and yet everyone agrees it is obvious, inevitable, and imminent – we aim to lead this charge and win this market.
Flip is a profitable, fast-growing and well-funded 30-person startup based in NYC, LA, and the UK. Our team is the most important and best thing we've built.
What You'll Do
We are looking for a few customer success managers to join us. As a CSM you represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter.
Our philosophy on growth – Be the most impactful product in our customers' tech stack, their favorite vendor to work with, and give them a microphone to share their story in the community.
We believe every customer should feel like our first and only.
We believe in building in person relationships.
We believe how we do things today is written in pencil and everyone is responsible for improving it.
We believe in winning, especially in the hardest of moments.
We believe in deeply understanding our customers' business, being a strategic thought partner, helping them connect with others in the community, and solving problems for them far beyond our scope.
We believe in going long – these aren't transactional relationships, they're deep partnerships that compound in value over time.
Who you are, As A Customer Success Manager
Our customers are our most valuable asset, and you are responsible for them.
Who You Are, As A Person
Bonuses
More About Us
Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.