Location: Burlington,VT, USA
Select is looking for a Customer Success Manager to fulfill our brandhub platform commitments to our clients. The ideal candidate will represent brandhub internally & externally to partners and clients, while actively engaging with customers and service partners to deliver an exceptional service experience.
To be a successful contributor within our Service Development Team, we value teammates who emphasize ownership, efficiency and customer-focused outcomes.
Responsibilities:
· Work cross-functionally with internal teams to deliver creative outcomes for our clients.
· Collaborate and communicate effectively with internal stakeholders across Accounts, Creative, Product, Production, brandhub Service Development and Finance teams.
· Manage Support Inquiries & Facilitate Resolution or Escalations.
· Engage clients using Select's growing suite of marketing technology products.
Requirements:
· Ability to manage several overlapping projects simultaneously.
· Self-starter who values collaboration and feedback.
· Comfortable working in a fast-paced environment with tight deadlines.
· Professional & proactive communication skills.
· Comfortable leading presentations & onboarding training calls virtually.