Customer Success Manager
: Job Details :

Vendelux helps companies discover the best events. Event marketers are the unsung heroes of successful companies. From generating leads to building world-class brands, event marketers make magic happen throughout the year. Vendelux is here to help maximize the impact of all the events that a company sponsors and attends. We are a Series A SaaS company and provide the system of record for event marketing. Our software platform provides proprietary insights that helps high-growth companies find the highest ROI events, conferences and trade shows to attend and sponsor. We have built an AI-powered platform that customers describe as an event marketer's dream. Vendelux was founded in 2021, and our recent $14 million Series A was led by FirstMark, whose portfolio includes companies like Shopify, Pinterest, Discord, Airbnb, Draft Kings, Carta and Justworks (amongst others). Our leadership team includes alumni from Shutterstock, Bain, CB Insights, Button, ZoomInfo and Compass. We are looking for the next Customer Success team member who will help our growing roster of clients get the most value possible out of our product. The ideal person has been in a CSM role at a high-growth tech company and is passionate about the opportunity to help build this function here. The Customer Success role is a full-time position based in our NYC headquarters. Scope of Responsibilities

• Manage the onboarding process and provide support to our customers
• Reduce churn and help our customer base get to Net Revenue Retention
• Managing the full client life cycle from onboarding to renewals
• Develop internal processes and bring CSM best practices to our team
• Analyze customer insights from Vendelux data
• Be the voice of the customer with sales and product

Requirements

• 3 years of experience in a Customer Success
• At least 1 year of experience in a high-growth SaaS company
• Owned the full client lifecycle
• Owned renewals and upsells
• Great team member who contributes to our culture and our business
• Takes ownership and demands excellence from themselves and others
• Likes a fast paced environment and is a quick learner

Benefits

• Competitive base salary and bonus
• Healthcare covering medical, dental and vision
• Work from our NYC HQ
• Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas - New Years week

Come build a great company with us! Not all candidates will check all of the requirements listed above and that's ok! We are open to great people from non-traditional backgrounds. Vendelux is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.