Customer Success Manager
: Job Details :

We are looking for a Customer Success Manager for the SMB and Corp segment market to join our team.

Working on our team as a Customer Success Manager position involves:

* managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;

* collecting feedback from customers about the Creatio system and satisfaction with the partner's implementation project solution;

* developing and maintaining trusted relationships with key partners and their customers;

* driving customer retention and renewals by building strong relationships;

* collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.

Candidate Expectations:

* 3+ years of experience working with global SMB or Corporate segment customers;

* English language - Advanced;

* experience in implementing/customizing corporate software;

* excellent communication and presentation skills;

* experience with CRM / ERP / Core systems;

* experience in problem-solving, working with customer objections;

* experience in conducting trainings and presentations;

* understanding business needs with further translation into the requirements.

What to expect from us:

* the award-winning product (a Leader in Gartner Quadrants) to be proud of;

* a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;

* culture of genuine care, ownership, dedication, and high standards (learn more here);

* a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;

* caring for your health: Creatio offers several options for medical insurance together with our medical partner;

* Creatio offers all team members competitive pay;

* paid leave options for life-qualifying events, sicknesses, etc.