Location: Boston,MA, USA
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The Customer Success Manager will be a key early contributor in the buildout of our best-in-class Customer Success practice to ensure that our customers are achieving the business outcomes they need to be successful through adoption of Cytiva solutions. This role will focus on customers and end users of our automation, digital solutions, and learning solutions products.
This position reports to the Director, Customer Success and is part of the Automation, Digital, and Learning Solutions team, working remotely to primarily cover customers in the United States and Canada. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.
What you'll do:
* Lead the execution of customer success processes, including creation of success plans, onboarding, account management, and other activities to support the customer's successful adoption of our products.
* Manage a portfolio of customer accounts, ensuring satisfaction and addressing their evolving needs, ultimately driving subscription renewals and expansion opportunities
* Collaborate with cross-functional teams, including sales, support, and product, to address customer needs and provide comprehensive solutions.
* Track and report customer success metrics, analyzing data to identify trends and opportunities for improvement.
* Provide strategic input into customer success processes and contribute ideas and key actions for improvement.
Who you are:
* Bachelor's degree with at least 8 years of professional experience, and at least 5 years of proven experience as a Customer Success Manager or in a similar customer-facing role - we will consider candidates with additional applicable work experience in lieu of educational experience
* Excellent communication and interpersonal skills.
* Strong project management and organizational skills.
* Diagnostic / problem solving skills, as applied to both solving customer issues as well as improvement of internal processes.
* Ability to analyze data and contribute to the refinement of key performance indicators (KPIs).
Travel, Motor Vehicle Record & Physical/Environment Requirements:
* This role is expected to have occasional travel (10-15%), primarily within the United States and Canada, and limited travel outside of North America.
It would be a plus if you also possess previous experience in:
* Familiarity with the life sciences and/or bioprocessing industries and understanding of customer needs in this space.
Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.
The salary range for this role is $85,000 to $120,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at ...@danaher.com to request accommodation.