Customer Success Manager
: Job Details :

Client Success Manager

Drive innovation, cultivate relationships, and make a measurable impact with MDVIP.

Why This Role?

As a Client Success Manager, you'll take the lead in managing and expanding relationships with corporate partners across the U.S. You'll serve as the primary point of contact, delivering exceptional service and solutions while driving engagement and retention. This role blends strategic thinking with hands-on execution, making a direct impact on MDVIP's success and our partners' satisfaction.

Since opening the first affiliated practice in 2000, the MDVIP membership-based personalized healthcare program now empowers over 400,000 people to reach their health and wellness goals through in-depth knowledge, expertise, and one-on-one coaching with over 1,100 of the finest primary care doctors in America. MDVIP-affiliated doctors provide the highest level of personalized health care through consultations, comprehensive screenings, and advanced testing coupled with a wellness plan devised to help manage acute and/or chronic medical needs. MDVIP-affiliated doctors utilize the latest healthcare technologies in order to advance the delivery of primary care and improve health outcomes in America.

MDVIP has consistently been recognized as a Great Place to Work® employer since 2018, (Greatplacetowork.com/certified-company/MDVIP) and was named by Fortune and Great Place to Work® as one of the 2023 Best Workplaces in Healthcare™ This is a corporate based role.

Your Responsibilities

• Relationship Management: Build, nurture, and expand relationships with corporate accounts, serving as the go-to expert for all client needs.
• Strategic Planning: Develop and execute rollout and renewal plans, increasing participation rates and delivering measurable results.
• Data-Driven Insights: Create eligibility, participation, and budget reports; use these insights to develop engagement strategies.
• Client Engagement: Lead impactful seminars, presentations, and meetings, customizing content to resonate with diverse audiences.
• Growth Strategies: Analyze market trends, competitive intelligence, and internal data to define and implement growth initiatives.
• Operational Leadership: Partner with internal departments to resolve issues, develop solutions, and ensure seamless follow-up.
• Business Development: Generate referrals from existing clients and support leadership in acquiring new corporate accounts.
• Executive Reporting: Prepare reports and updates to track performance and align with company objectives.

What You'll Need to Succeed

• Education & Experience: Bachelor's degree and at least 5 years of experience in account management, client relations, or a similar role. Equivalent combinations of education and experience will also be considered.
• Communication Skills: A professional demeanor with exceptional interpersonal and telephone etiquette skills.
• Writing skills: Proven ability to craft clear, concise messaging that aligns with brand voice and objectives.
• Detail-Oriented & Organized: A track record of producing accurate, timely results while managing competing priorities.
• Self-Starter: Comfortable working independently with minimal supervision.
• Adaptability: Flexibility to tailor processes to meet client needs while achieving organizational goals.
• Tech-Savvy: Proficient in business and budgeting systems, with the ability to analyze data and present actionable insights.

What We Offer

• A vibrant, collaborative workplace with a mission-driven culture.
• Recognition as a Great Place to Work, ensuring a supportive and inclusive environment.
• Opportunities for growth and professional development.

Join Us!

At MDVIP, you'll be part of a team that values your unique skills and empowers you to make a difference. If you're ready to shape the future of healthcare and leave a lasting impact, apply today.

Additional information:

At no time may work be performed, or computer systems accessed, from outside of the U.S.

Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MDVIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.