Customer Success Manager
: Job Details :

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.Who we wantDo you buildgreat customer relationships that inspire loyalty?Do you have a passion for delivering amazing customer experiences while challenging them to think differently about their business?Do you easily multitask and juggle the many demands on your time while engaging and following up with customers?Do you have a strong conceptual ability, easily connecting data while offering unique insights to customers?What you will doAs a Customer Success Manager, you will partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serve. You are responsible for developing relationships with customers that promote portfolio development, expansion, retention and loyalty. In addition, you'll strategize with Growth Team members to devise and facilitate customer success plans, which requires teaming with multiple decision-makers, a working knowledge of the healthcare industry, and a thorough understanding of NRC Health's solutions. Finally, you'll participate in solution and industry training, as well as advance your expertise through continuous learning opportunities, including mastery of the ChallengerTM sales method. Challenger TM will equip you to lead insight-driven sales conversations with customers as you move them toward Human Understanding.What you needBachelor's Degree RequiredHealthcare experience a plusThe ability to travel up to 30%.Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and salesEffective presentation and facilitation skillsMicrosoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferredHigh learning agility and ability to think criticallyStrong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-throughA valid driver's license is requiredCompensationIn the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000 - $120,000 exclusive of fringe benefits or potential bonuses. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Again, hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.NRC Health is not currently hiring in DE, HI, LA, MD, NJ, RI, D.C. In general, NRC Health's positions are closed within 30 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.Diversity, Equity, Inclusion & BelongingAt NRC Health, Diversity, Equity, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our DEI&B webpage and our Equal Employment Opportunity policy.#J-18808-Ljbffr