Customer Success Manager
: Job Details :

We are looking for a remote Customer Success Manager to join our Team to support our Customers in the Automotive industry. You will join a dedicated team with a strong belief in following processes dedicated to enhancing the Customer experience and promoting our value. The right candidate will be Customer Service orientated and contribute to building a strong team environment.Job Responsibilities: Proactively contact dealers via phone and email, at regular intervals (based on Department set requirements for the specific package level) to reinforce business relationships, discuss issues and promote the overall value proposition and how it relates to their business.Respond to incoming software usage questions and concerns from customers in a timely manner by taking specific action and following up with other staff members if needed.Identify potential software usage problems at dealers, and then proactively contact the dealers to resolve the issues before they escalate.Coach dealers on how to use and set up options/features in the customizable software and additional paid services for specific business needs using various communication methods including email, telephone, and screen-sharing sessions.Educate dealers to utilize the Work Truck Solutions products and services in order to maximize dealer success and value received.Resolve customer inquiries through research, information gathering while documenting progress at a level others in the organization can follow along and support.Work cooperatively with the other teams that interact with customers, including proposing and documenting automation improvements that support dealers.Solicit customer referrals from assigned dealers.Escalate issues within WTS as soon as identified.Summarize a dealer status, background, challenges and opportunities using communication history and data in a prescribed format.Complete product course to achieve certificationParticipate in monthly mentoring meetingsDocument all dealer interactions in the CRM, including the necessary detail for others to understand context and calling out any action items or next stepsActively recruit dealer participation in product training and certification as well as attendance at periodic Work Truck Solutions webinars Requirements: Capable of providing excellent customer service and support in a positive, professional, empathetic, and customer-focused mannerOral and written communication skills in a business environmentDemonstrated experience in managing multiple concurrent projects with varied prioritiesStrong problem resolution aptitudeThrives as a team player in a fast-paced, high-energy, change-oriented environmentAbility to document client feedback for business specificationsMust have at least an intermediate understanding of Microsoft Excel/Word/Google ApplicationsAssociate's/Bachelor?s degree OR equivalent experience preferred Benefits Meaningful work on world-class and industry-changing productsMonday-Friday work weekExcellent medical, dental, 401k and life insuranceEmployee options on voluntary vision, LTD and FSA coveragePaid Time Off (PTO) and paid holidaysFlexible scheduleA great cultureOpportunity for next level advancement in a fast-growing company This position is remote; Work Truck Solutions is a completely remote workforce #J-18808-Ljbffr