SEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week.
Successful Customer Success Manager possesses exceptional communication skills, a strong ability to build and nurture relationships, and a keen attention to detail, enabling them to effectively onboard clients, maintain positive customer experiences, and align product offerings with client needs.
Here are a few things you'll likely find yourself doing in this role...
- Work with the sales team to ensure a smooth transition from sales to customer success.
- Onboard new customers and ensure that they are getting the most value from our products and services.
- Manage customer relationships and ensure that customers are satisfied with our products and services.
- Collect and analyze customer feedback.
- Develop and deliver customer training and change management, identifying the optimal online, self-help channels.
- Identify and upsell new opportunities to existing customers.
- Gather feedback from customers and share it with the product team.
- Track and report on customer metrics, such as customer satisfaction, churn rate, and renewal rate.
Here's what you need to have...
- Bachelor's degree in business, marketing, or a related field.
- Proven experience in Customer development, business development, or strategic alliances, preferably within the technology or software industry.
- Deep understanding of the QSR industry, including its dynamics, key players, and emerging trends.
- Strong network of industry contacts and an ability to quickly establish credibility with potential Customers.
- Excellent negotiation and communication skills, with the ability to influence and build consensus at all levels of an organization.
- Strong analytical and strategic thinking abilities, with the capability to identify partnership opportunities and develop innovative solutions.
- Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.
- Self-motivated, proactive, and able to work independently with minimal supervision.
- Travel will be required to meet with Customers and attend industry events.
- Comfortable with autonomy, resourcefulness, and flexibility in a fast-paced environment.
About SEARCH Group Partners:SGP provides professional talent acquisition and consulting services. The services we offer include temporary, temporary-to-hire, permanent placement, executive search, consulting, interim management transitions, on-site solutions, outsourcing, talent development and human resources. SGP believes in and understands the importance of investing time into both our clients and candidates. We know what it takes to forge successful, professional, long-lasting relationships and partnerships. We represent an exclusive network of professionals and take the time to get to know every one of our clients and candidates personally. At SEARCH Group Partners, we celebrate and support diversity and are proud to be an Equal Opportunity & Affirmative Action employer. In order to comply with federal regulations, we maintain records of the race and gender of applicants. For this reason and this reason only, we ask that you indicate your gender, race and ethnicity. If you do choose to answer these questions, this information will not affect your being considered for employment opportunities for which you are qualified.