Customer Success Manager
: Job Details :

**Overview**

Are you looking to do something big? Would you like to be a part of building something that you can look back on with pride at the end of your career? Do you want to join a group of a highly talented, smart, and motivated professionals? Can you imagine yourself working for a company that values your ideas and generously rewards those that put in max effort?

Kimley-Horn is looking for a post-sales Customer Success Manager to join our Firmwide Technology Solutions team! You will have the opportunity to contribute to exponential growth with new and existing customers in a fast-paced, start-up like environment. This is a highly cross-functional role with great opportunity to expand Kimley-Horn's SaaS business in its next stages of growth.

**Responsibilities**

+ Understand what success looks like for each client and enable them to reach their goals

+ Proactively communicate new features, product enhancements and release details to customers

+ Develop and implement strategies to alleviate client concerns and provide recommendations for improving their experience

+ Gather user feedback and provide to Product, Sales, and Marketing Teams to drive multidisciplinary advancement strategies

+ Make solution configuration changes upon client request

+ Onboard new clients and drive adoption

+ Conduct new user training during client onboarding and thereafter

+ Identify opportunities to expand the use of technology solutions within client accounts

+ Cultivate and grow working relationships with internal partners across the firm

+ Collaborate with internal teams/partners to align sales plans and objectives

+ Support and/or lead product demonstrations internally and externally via presentations, webinars, in-person meetings, tradeshows, and conferences

+ Willingness and ability to travel

+ Perform other duties as needed or assigned

**Qualifications**

+ Bachelor's Business Administration or a related field

+ 6-10 years of experience in customer success or account management

+ Experienced CRM user, preferably Dynamics 365

+ Effective communicator with emotional intelligence

+ Confident, outgoing personality

+ Ability to understand and communicate software functionality

+ Passion, drive, and self-motivation

+ Team player with a positive attitude/client service mentality

+ Experience in SaaS application configuration is a plus

+ Experience in the AEC industry is a plus

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_Applications are being accepted on an ongoing basis; however, this job posting may close at any time after a minimum of 3 days of being posted._

PleaseCLICK HERE ( to learn more about the potential Benefits you may be eligible to receive with this role.

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**Applicants must be legally authorized to work for Kimley-Horn in the U.S. without employer sponsorship. We do not typically sponsor H1-B or any other work visa petitions.**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

**Posted Date** _8 hours ago_ _(12/18/2024 3:42 PM)_

**_ID_** _2024-15953_

**_Education_** _Bachelor's Degree_

**_Discipline/Focus_** _Information Technology_