Role Overview
We are seeking a motivated and detail-oriented Deployment & Customer Success Manager to oversee the implementation of advanced AI-driven solutions across manufacturing lines in the North America region. This role is a blend of technical deployment, customer engagement, and strategic account management, focusing on maximizing product adoption and ensuring long-term client satisfaction.
Key Responsibilities
- Deployment and Implementation:
- Analyze and understand customer manufacturing processes to develop tailored deployment strategies.
- Manage end-to-end implementation, including software installation, hardware setup, and initial system testing.
- Act as the point of contact for deployment activities, collaborating with global technical teams to ensure success.
- Customer Engagement:
- Conduct product demonstrations to showcase value and build customer confidence.
- Provide ongoing technical support and training to ensure seamless product integration.
- Address and resolve customer concerns promptly, ensuring satisfaction and fostering trust.
- Account Growth:
- Identify opportunities to expand product usage and recommend additional solutions to meet customer needs.
- Support the sales team with upselling and renewal opportunities through consistent customer engagement.
- Feedback and Improvement:
- Gather and analyze customer feedback to identify areas for product improvement.
- Collaborate with product teams to recommend enhancements that align with client requirements.
- Project Management:
- Oversee deployment timelines and ensure deliverables meet customer expectations.
- Maintain strong communication between manufacturing experts and software development teams.
Qualifications
- Bachelor's degree in Engineering or a related technical field.
- At least 2 years of experience working with automation systems, particularly in automotive manufacturing.
- Strong understanding of manufacturing processes and controls architecture.
- Excellent problem-solving skills with a logical, data-driven approach.
- Outstanding verbal and written communication skills, with the ability to manage relationships with various stakeholders.
- Ability to travel within North America (United States, Mexico, and Canada).
Preferred Skills
- Hands-on experience with PLC, CNC, or robotics programming.
- Familiarity with working in a high-paced, dynamic environment, such as a startup.
- Experience managing accounts in the automotive or manufacturing sectors.