Location: Washington,DC, USA
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About Ericsson GNP
Ericsson, through its Global Network Platform (GNP), aims to provide a top-tier wholesale aggregation platform for network APIs. GNP will buy and aggregate network APIs from hundreds of mobile Communication Service Providers (CSPs) worldwide, and sell such APIs to all potential channel buyers, such as Communication Platform as a Service (CPaaS) companies, Hyperscalers (HCPs), Global System Integrators (GSIs), CSPs, Large Digital Natives and Independent Software Vendors ( ISVs ). By enabling these enterprises and their developer ecosystems to access available APIs within familiar environments, we aim to expedite the introduction of new innovative use cases, thereby enhancing customer journeys and overall experiences.
We are seeking a passionate and strategic Customer Success Manager to join our team. This role is crucial in supporting our diverse customer base in developing and executing go-to-market strategies that leverage network APIs. The ideal candidate will act as an evangelist, focusing on market development and demand generation, to drive the adoption and integration of our APIs in enterprise and developer ecosystems. This role is ideal for individuals with an understanding of end customer needs (Enterprises, ASPs, etc), direct customer needs (aggregators, ISVs, etc) use-cases, value proposition and argumentation, and a passion for driving change in the tech industry and supporting the acceleration of the global Network API market.
In this role, the Customer Success Manager will be the key partner to our customers with the objective to work on Go To Market strategies and develop value propositions to address different segments across enterprises and developer ecosystems across different verticals including Banking, Financial and Insurance, Entertainment and Media, Technology and Healthcare; to mention a few through collaboration with the overall GNP organization and sales team, by:
* designing, building the value propositions and use-cases to illustrate the benefit that Network APIs bring to the Application Developers, Enterprises, Industries, etc.
* engaging and delivering the use-cases and stories to motivate the demand of Network APIs to select industries in industry forums, external events together with GNP customers.
* support in the definition and execution of GTM strategy together with sales team and the broader GNP organization to reach the intended audience (including an agreed joint priority industries and associate assets aligned with sales objectives)
The role will have the ability to work with cross functional teams to help design, build and deliver the value proposition and translate technology benefits into Solutions for End Customers and Developers.
What you will do
1. Customer Engagement and Strategic Advisory:
* Act as the partner contact for customers, offering expert guidance on integrating and maximizing the value of our Network APIs in their solutions
* Collaborate with customers to design and implement go-to-market strategies that align with their business objectives and market opportunities
* This role is key for GNP sales as the use cases and stories developed will demonstrate the benefits of APi's for enterprises, developers and end users
2. Evangelism and Demand Generation:
* Serve as an evangelist for our Network APIs, promoting their benefits and use cases to a wide audience of CPaaS providers, Hyperscalers, Large Digital Natives, ISVs, and developer platforms.
* Develop and execute demand generation initiatives to increase awareness and drive the adoption of our APIs across target markets.
* The use-cases and stories will go across different industries and contexts, the individual must be able to quickly understand needs and articulate them without being an expert on all the industries
3. Relationship Building and Management:
* Build and maintain strong relationships with key stakeholders, ensuring their ongoing success and satisfaction with our API offerings.
* Act as a trusted advisor, providing insights and strategies to help customers achieve their goals and maximize the impact of our APIs.
4. Performance Monitoring and Feedback:
* Track and analyze customer success metrics and KPIs to assess the effectiveness of go-to-market strategies and customer satisfaction.
* Provide regular feedback to internal teams to inform product development and enhance customer success initiatives.
5. Continuous Improvement and Advocacy:
* Gather and analyze customer feedback to drive continuous improvement of our API offerings and customer success practices.
* Advocate for customer needs within the organization, ensuring their requirements are considered in product development and enhancements.
The skills you bring
* Bachelor's degree in Business Administration, Computer Science, Information Technology, Marketing or related fields or equivalent experience
* Significant experience in a leadership role in either Sales, Marketing, Strategy, Business Development, or other related fields
* Experience in B2B and B2B2C area
* Strong attention to detail and ability to turn, interpret, communicate, and influence with complex data
* More than 10 years' experience collaborating with large, globally diverse teams and developing talent
* Strong ability to foster an organization of continuous business process design and improvement
* Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
* Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly
* Strong written and verbal communication skills, with a track record of presenting to senior management.
Desirable qualification
* Experience in online Fraud prevention ecosystem
* Prior work experience from authentication and fraud prevention solutions in the Banking, Finance, Fintech, Media, Gaming, and online gambling industries or related
* Prior work experience from online fraud prevention technologies in e-Commerce
This role reports to Head of Sales Network APIs.
Application
Last day to apply is 5th of December, 2024. This position is based in Sweden or USA. We are reviewing applications on a rolling basis, so we encourage you to apply as soon as possible. Kindly note that we do not accept applications sent via e-mail.
Why join Ericsson?
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Sweden (SE) || Stockholm
Req ID: 757583