Customer Success Representative
: Job Details :

Role: Customer Success Manager

Location: South Florida - Miami, FL

ABOUT FLIPSYSTEM

FlipSystem helps busy professionals achieve financial independence by supporting their real estate investment aims. Whether you are fixing and flipping properties or building long-term rental portfolios, FlipSystem offers superior coaching, industry-leading technology and invaluable connections that are essential for growing a real estate business at any stage.

It's not just a system, it's the full package.

WHAT WE'RE LOOKING FOR

We are seeking a dynamic customer-focused individual to join our team as an in-person Customer Success Representative. As a key member of our Customer Success team, you will be responsible for onboarding clients to the FlipSystem program, guiding them through the FlipSystem Portal, and distributing potential real estate investments to their portfolio. The ideal candidate will have a strong understanding of real estate and investment principles, excellent communication skills, and a passion for delivering exceptional customer service.

WHAT YOU'LL DO

• Conduct 1:1 and group onboarding calls, introducing clients to the FlipSystem program and portal
• Work to understand clients investment goals and access to capital
• Distributing deals to clients in the FS Portal that align with their buying power
• Respond to client inquiries and requests in HubSpot Support desk and re-engage inactive clients via phone & email
• Monitor client progression of the FS program
• Follow-up with clients on a weekly cadence to gauge their interest on new distributions, program adoption, and success.
• Create a positive customer experience and act as a bridge between the support and sales teams

WHAT YOU'LL BRING

• Industry knowledge in the real estate market, including trends and patterns
• Client-facing experience with a passion for problem solving and the ability to multitask
• Excellent verbal, written and project management skills
• Experience with cross-group collaboration across Sales, Marketing, Support, Product/Development, and other internal organizations
• Ability to understand customer behaviors to better predict outcomes
• Experience using G-Suite, Hubspot, Slack, Zoom, etc

BENEFITS AND COMPENSATION

• $50,000-$80,000 annually
• Health insurance
• Paid time off
• Professional development opportunities
• Contribute to an environment of innovation and rapid growth

Final compensation, within range, will be dependent upon multiple variables such as an individual's skills and experience.