Benefits:
- Bonuses
- Simple IRA matching
- Health insurance
- Paid time off
Gates Flag & Banner Company, Inc. is a small, family-owned business specializing in the sale of stock and custom flags and banners, and the installation and service of flagpoles. We are looking for a reliable Customer Success Specialist, ready to join our team with a strong focus on providing a positive customer experience. This person must have excellent communication skills and be comfortable managing multiple responsibilities in an organized fashion. This is a Full-Time, In-Person position in our Lynchburg, VA office. Expectations:
- Communicate effectively with customers to provide support and create strong relationships.
- Act as the main point of contact for individual accounts to facilitate success throughout the ordering process, primarily for stock retail orders and flagpole service.
- Provide support to the flagpole service team by gathering information and photographs required for the quoting process.
- Answer incoming calls and work through the sales process by providing quotes, creating sales orders, and invoicing, using a SAGE Accounting package.
- Learn and be able to educate customers on our stock product and flagpole service offerings, as well as the quoting and ordering process.
- Utilize a CRM system to track projects and communicate effectively with other internal team members.
- Fulfill e-commerce orders utilizing a Shopify platform. Communicate with e-commerce customers regarding questions, order issues and returns.
- Coordinate onsite pickups and order shipments.
- Be able to communicate effectively with off-site team members, utilizing remote work platforms, such as Google Teams, Zoom, Univerge Blue Connect, etc.
Requirements:
- 1-3 Years Experience, Customer Service/Sales/Account Management
- Be able to multi-task in a fast-paced environment
- Feel comfortable working in a small/micro-office environment
- Proficient in Microsoft Office
- Be flexible and independent
- Dependability is a must
- Monday Friday, 8:30AM 5:00PM, In-Person
Benefits: Paid Vacation & Sick Medical/Dental Plans Retirement Matching Monthly & Yearly BonusesDue to holiday closures it may take a little longer than usual to contact applicants. Interviews are planned to begin on or after January 6th, 2025.