Customer Success Team Lead - $120k – Austin, Texas (Hybrid Working – Agency)
Are you looking for your next big step in Customer Success? Our client are on the lookout for a Customer Success Team Lead and that could be you! Apply Now!
Our client is a fast-growing leader in cloud-native unified archiving solutions, servicing the financial services sector, governments, and global brands. Their innovative platform ensures regulatory compliance by archiving and monitoring digital communications.
To support their continued growth and success in the U.S. and international markets, our client is now seeking a Customer Success Team Lead. In this senior role, you'll oversee a team of Customer Success Specialists, ensuring top-tier client service while driving retention, expansion, and customer satisfaction.
Key Responsibilities:
- Lead, mentor, and manage a team of Customer Success Specialists, focusing on team growth and performance.
- Provide coaching, performance feedback, and professional development opportunities to your team.
- Oversee relationships with key enterprise clients, ensuring long-term success and growth.
- Actively manage high-profile accounts, guiding strategies for customer retention and satisfaction.
- Design and implement customer success strategies that align with client business goals and company objectives.
- Identify upsell opportunities and assist in expanding services within existing accounts.
- Work closely with internal departments including Sales, Product, and Engineering to ensure customer needs are met.
- Participate in strategic discussions to align customer requirements with the product roadmap.
- Serve as the escalation point for any critical customer issues, ensuring swift resolution and customer satisfaction.
- Use customer success metrics (churn, NPS, etc.) to guide the team in improving initiatives and driving client engagement.
- Accurately forecast revenue and ensure KPIs are met within your team.
Benefits of the Role:
- Competitive Salary: Reflective of experience, with additional bonus potential.
- Work-Life Balance: Enjoy flexible hours and hybrid working arrangements.
- Career Progression: Exposure to a high-growth scale-up with opportunities for advancement.
- Company Culture: Quarterly company events and engagement activities.
- Pension & Perks: Company pension, direct managerial support, and MacBook Pro with relevant accessories provided.
Ideal Candidate:
- Experience: 5+ years in customer success or account management, with a focus on enterprise clients, and at least 2+ years of leadership experience.
- Industry Knowledge: Background in SaaS or information technology with a strong understanding of cloud solutions.
- Strategic Vision: Proven ability to craft and implement long-term customer success strategies.
- Customer-focused: Strong relationship management skills, adept at building and maintaining executive-level client relationships.
- Collaborative Leader: Skilled in working across departments and leading cross-functional initiatives.
- Tech-Savvy: Comfortable using CRM systems (preferably Salesforce) and knowledgeable in key technical concepts.
- Data-Driven: Analytical mindset with experience using data to inform decision-making and customer success improvements.
If you're an experienced customer success leader ready to take on a high-impact role in a growing, innovative company, apply now and contribute to their rapid global expansion!
Don't miss out - Apply online now!
Please note due to high volumes of applications unfortunately we are not always able to respond to all unsuccessful applicants. However we wish everyone who applies the very best with their job search.
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