CUSTOMER SUPPORT ADVISOR - $1,000 SIGN ON BONUS
: Job Details :

** Customer Support Advisor - $1,000 SIGN ON BONUS**

**Job Category****:** Customer Operations **Requisition Number****:** CUSTO02949 Showing 1 location **Job Details**

**Description**

**Position Summary:**

CPI Security is looking for **Customer Support** **Advisors****We're glad you asked:**

* **Daily and weekly sales contests with opportunities to earn additional incentives and great prizes!**

* A fun, healthy, and competitive team atmosphere

* Career growth opportunities within and outside the department

* Specialized, paid training when you start AND ongoing WE INVEST IN AND WE ARE COMMITTED TO YOU!

* Talk about perks! An on-site caf, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

* FULL Benefits available for you and/or your family! Health, dental, vision insurance, along with other benefits.

* 401(k) plan with a competitive company match

* Give back through paid volunteer and charitable engagement opportunities

* Employee referral bonuses get paid to bring CPI more people like you!

* Birthday and work anniversary rewards

* Company-paid holidays, floating holiday, and paid vacation (PTO)

**Key Responsibilities****:**

* Engage, respond, and troubleshoot customer questions and requests on various items such as: CPI equipment, company policies and procedures, customer contracts, system operation and maintenance, monitoring service, answer billing & account inquiries to ensure a seamless customer experience.

* Provide exceptional customer support on CPI products and services by responding and interacting with customers in various platforms such as: text, web chat, email, and phone creating a world class customer experience.

* Utilize upselling techniques to customers about additional CPI products and services.

* Be a first point of contact for customers and key stakeholders on complex issues as you resolve and manage customer inquiries and escalations.

* Applies appropriate troubleshooting methods and techniques in resolving challenges and documents all actions taken.

* Resolves product or service challenges by clarifying the customer's concern; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Perform alarm system downloads to ensure programming of alarm systems, as well as assist field technicians with signal feedback, testing and general customer account information needs.

* Owns brand recognition and sets the example of our culture as you work with customers on completing customer satisfaction surveys.

**Job Requirements/Expertise:**

* High school diploma, some college preferred

* Minimum 2 years previous customer service experience. Technical support experience preferred.

* Advanced typing and computer experience required

* Excellent written and verbal communication skills

* Thrive in a busy, fast-paced work environment

* Ability to multitask navigating multiple interactions at once and able to meet deadlines

* A self-starter who can operate independently, within a team environment

* Phone-based support skills, preferred

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