Customer Support Assistant - Join Our Dynamic Team at Ideaboxpro! At Ideaboxpro, where innovation and creativity are at the heart of everything we do, we're seeking a dedicated and friendly Customer Support Assistant to join our team in our Miami, FL office. As a leading company in the industry, we are committed to providing cutting-edge solutions and fostering an environment where your ideas can flourish. At Ideaboxpro, you'll have the opportunity to work on exciting projects, collaborate with talented professionals, and grow both personally and professionally. Job Type: Full-time, On-site Salary: $20 to $24 per hour Job Description: As a Customer Support Assistant at Ideaboxpro, you will be the first point of contact for our customers, providing them with top-notch service and support. Your role will involve responding to customer inquiries, troubleshooting issues, processing orders, and ensuring a seamless customer experience. You will also collaborate with other departments to resolve customer concerns and improve overall satisfaction. Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Assist customers with product information, order processing, and issue resolution
- Troubleshoot technical issues and provide solutions or escalate as needed
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer issues are resolved promptly
- Contribute to the continuous improvement of customer support processes
Qualities We're Looking For:
- Strong communication and interpersonal skills
- A customer-focused attitude with a commitment to delivering exceptional service
- Problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks
- Proficiency in Microsoft Office Suite and customer support software
- Previous experience in customer service or a related role is a plus
Benefits:
- Competitive hourly wage
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career advancement
- A supportive and collaborative work environment
If you're passionate about making a difference and eager to be part of a forward-thinking team, Ideaboxpro is the perfect place for you. Apply today and help us deliver outstanding service to our valued customers!