Top Tier Healthcare firm is looking for a Customer Service Associate CONTRACTOR to join their growing team. This is an excellent opportunity to be responsible for Tier 1 Customer Support activities including; user provisioning, end-user password and account issues, portal access issues, escalating tickets and documenting information about other requests. This will be a 4-Month Assignment with possible extensions.
QUALIFICATIONS
- Bachelor's degree required.
- Familiarity with CRM and support ticketing systems like Salesforce and Jira.
- IT support experience strongly preferred. Experience in Healthcare data systems a plus.
- Experience with data driven software including SQL or Intersystems Healthshare a plus.
- Ability to work well with end users and customers both highly technical and highly untechnical.
- Excellent written and verbal communications skills will be required in working with both clinical and technical stakeholders.
- Answer phone calls and respond to email generated tickets from end users, vendors, and participant IT support.
- Ability to become familiar with the wide range of participants, connection types and services provided to customers in order to successfully respond to incoming support requests.
- Ability to independently handle user access issues including password issues, web browser configuration or local IT support issues.
- Ability to triage issues that will need further investigation and follow up.
- Ability to inquire and capture sufficient information from support requests to document issues and prepare other technical staff for follow up.
- Ability to provision user accounts properly with specific role based access and provide some data reporting on user related items.
- High degree of initiative, dependability and ability to multitask.
This role will sit HYBRID out of the New York, NY Office.