Customer Support Associate
: Job Details :

JOIN OUR GROWING TEAM & START YOUR CAREER WITH THE LARGEST TAX COLLECTOR IN PENNSYLVANIA!BERKHEIMER TAX INNOVATIONS IS NOW HIRING INBOUND CUSTOMER SERVICE REPRESENTATIVES IN BANGOR, PA! Train Onsite- Hybrid Work from Home after Training Do you like to be challenged and learning new things? Are you someone who enjoys helping others and problem solving?Come join Berkheimer Tax Innovations' Customer Service team in Bangor, PA!Tax experience is not required - We will train you!WHAT YOU'LL DO:As an Inbound Customer Service Representative, you will enjoy finding solutions to better serve our taxpayers, by quickly answering inbound phone calls, researching and problem solving.Responsibilities include:Answer phones in a busy call-center environmentNO COLD CALLING!Maintain positive & timely communication with customersUse problem solving skills to answer difficult taxpayer inquiriesExhibit patience & understanding when handling taxpayer issuesNavigate & research between numerous accounts & software programsMeet personal, company, & client production goalsSCHEDULE LOCATION:Start Date:February 10, or SOONER!Full-time scheduleMonday - Friday, 8 am - 4:30 pmNo weekends!On-site in our Bangor, PA officeOnce released from initial trainings ( 4 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintainedPAY Benefits:$15.20/hour monthly bonus opportunity on top of hourly rate!NEW HIRE BONUS!On the job, paid training to help you succeedMedical, Dental, Vision & Life InsurancePaid Holidays, Vacation, Sick, and Personal TimeWellness Program including physical, emotional, and financial wellness401(k) with Profit SharingEmployee Assistance ProgramVoluntary Benefit PlansFSA & HSA OptionsCasual business work environmentHigh School Diploma or equivalentMinimum 1-3 months related experience and/or trainingExcellent attitudeComputer and keyboarding skillsWillingness to learn a wealth of Pennsylvania tax informationPrior clerical experience and/or customer service experience is helpful, but not requiredWHY WORK FOR BERHEIMER TAX INNOVATIONS? You will be part of a company that has been supporting your local communities for over 80 years. The dedication to our communities is just as important as our dedication to our employees! At Berkheimer Tax Innovations you will be a valued member of our team. We provide extensive on-the-job training, a supportive team environment, and resources to contribute to your overall success. Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions are subject to a clean drug screen and successful background check including professional references.Compensation details: 15.2-15.2 Hourly WagePI90d153986###-####1-36362315.