DescriptionUnbox Your Potential: Our customers see us as the industry Leader for trusted, high quality food service essentials and supply chain solutions - and our employees see the value in what they do each day. We offer a culture supported by integrity, growth, relationships, and excellence. We're looking for a Customer Support Coordinator- are you ready to explore your career with us?The Sales Support Coordinator reports directly to the Customer Service Manager as part of a customer service team that includes this position, a Sr. Sales Support/EDI Coordinator. The position interacts with Sales Support Specialist, Regional Sales Managers, brokers, and customers as assigned providing technical information, product application, administrative support, and customer order/AP follow-up. While the following job functions outline the basis responsibilities for the Sales Coordinator, the primary responsibility is customer satisfaction. WHAT YOU'LL NEED TO BE SUCCESSFUL
- High School Diploma or GED
- Minimum 2 years' experience in prior customer service position
- Data entry experience
- File maintenance experience
- Proficiency with Microsoft Office products
- AS400 knowledge a plus
HOW YOU WILL MAKE AN IMPACT
- Customer/regional sales manager/broker support
- Sample requests, order entry, production, shipping, and billing accurately and professionally to ensure the customer's ongoing engagement and satisfaction.
- Order processing
- Receipt and processing of customer orders via fax, electronic data interchange (EDI), mail or e-mail.
- Ensures all orders meet the required minimums for prepaid freight if applicable, pricing is correct, all additional charges that may be required are on the order i.e., Freight, Small Order, Artwork and Plate Charges
- Confirmation of all orders via the required method required for that customer, i.e., EDI, E-Mail, or Fax
- Expedition of orders through the Supply Chain Manager/ Production Controller as required.
- Ensure prompt follow-up on any back orders with timely communication to all affected parties.
- File maintenance
- Daily filing and maintenance of all customer invoices.
- Complaint and short payment administration
- Enters QA complaints.
- Prompt resolution of all short payments received for respective accounts and assisting Credit Analyst as required on payment information and collection of past due AR.
- Ensuring all sales related deductions are addressed in a timely manner.
- Samples, literature, sales support
- Ensures all sample requests are processed according to the identified process in a timely manner and following up when necessary.
- Other
- Serves as back up for the Sr. Sales Support Coordinator when necessary.
- May assist in hosting Sales Representatives or Customer visits to our plant.
- Other duties as assigned.
Compensation Range: $49,500 - $60,500 per year, consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position. ACR reserves the right to modify this pay range at any time. ACR offers a competitive total rewards package inclusive of health and financial wellness benefits, fringe benefits, paid time off, and an annual bonus program.ACR is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.Learn more about ACR HERELearn more about our culture HERE