Customer Support Engineer
: Job Details :

**Customer Support Engineer**

at SigTech New York SigTech offers future-proof quant technologies to global investors. Cloud-hosted and Python-based, the platform integrates a next-gen backtest engine and analytics with curated datasets covering equities, rates, FX, commodities and volatility.

At SigTech were all about people and culture. We are an international team, with over 20 nationalities represented and every employee is valued for their contribution. Weve adopted a hybrid way of working both in the office and at home. Every day our teams solve complex problems with innovative and practical solutions and demonstrate consistently high performance. Data is at the core of everything we do - the fuel for the SigTech engine - we work with vendors, clients and employees who are passionate about the use of data to drive the business.

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**What you'll do:**

* Working closely with product management, user experience and engineering teams applying your technical skills to resolve client issues/requests

* Managing a service desk system, and taking ownership of the troubleshooting escalation process

* Maintaining and updating our knowledge base and FAQs so that insights can be shared internally

* Providing feedback on customer service satisfaction to internal stakeholders

* Working with internal stakeholders to continuously improve products and services

**What you'll need to succeed:**

* Previous experience in a similar role in the finance, SaaS or fintech sectors

* Familiarity with Python, JupyterLab and common libraries such as pandas, NumPy

* Ability to thrive in an unstructured fast-growth environment and to work autonomously

* Creative problem solving and attention to detail

* Highly organized and able to manage and meet deadlines

* Good interpersonal and customer support skills

* Strong written and verbal communication skills

**Great to haves:**

* Knowledge of cloud services (AWS, Azure)

* Previous experience in fintech start-ups and/or fast growth scale-ups

* Knowledge of hedge funds/asset management businesses

* Knowledge of investment products such as securities, and derivatives

* Genuine interest in quantitative research and systematic trading