Customer Support (Fixed Term)
: Job Details :

Overview:

Element has an opportunity for a Customer Support Administrator to join our growing team in Fort Wayne, IN for a 6 to 8 month assignment. This is a great opportunity to develop your career within a Global TIC business.

Responsibilities:

• Responsible for ensuring customer satisfaction for a group of dedicated customers. This can include answering any customer questions, recommending testing, providing reports, etc.
• Contact clients to resolve issues including but not limited to missing sample information, analysis verification, billing, etc.
• Working with Accounts Receiving to resolve payment issues as they arise
• Working with Sample Receiving to address issues with samples received
• Follow the Quality System as documented in the Quality Manual
• Maintain a clean and safe work environment; comply with all rules and responsibilities as outlined under the corporate Health and Safety Policy

Skills / Qualifications:

• A science background preferred
• Relevant experience within a lab preferred
• Highly motivated and organized individual with a flexible approach to work
• Excellent attention to detail
• Ability to work independently
• Ability to work well under pressure and meet tight deadlines without compromising the quality of work or safety

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Company Overview:

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to Make tomorrow safer than today.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement:

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.