Location: Rockland,MA, USA
Work Schedule: Monday - Friday 8am to 5pm, with additional hours as business needs require.
Position overview:
* Triage incoming calls from customers that require service/sales. Work with the customer to understand their needs and schedule the appropriate service.
* Promote all products and services
* Gather information from the customer to ensure accuracy for our technicians.
* Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need
* Represent the company in a professional manner with good customer service and verbal communication skills
* Maintain and promote a positive attitude toward customers regardless of the circumstances
* Other responsibilities as assigned
This is an excellent entry-level opportunity at DH Pace Company! We offer opportunities for advancement and promotions!
Qualifications:
* High school diploma or GED required
* Two (2) years of customer service experience, ideally in a service environment
* Must be able to work independently with little supervision
* Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks
* Excellent verbal and written communication skills
* Must be proficient with technical applications, including Microsoft Office Suites
Why DH Pace?
DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.
Our benefit offerings include:
* Medical, dental, and vision options: Available on the 1st day of the month following your start date!
* Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
* Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
* Floating Holidays: Up to 2 floating holidays per year
* Competitive compensation: Including annual performance evaluations!
* 401k retirement plan: Including an employer match!
* Company paid: Life insurance, short-term disability, & long-term disability
* and more!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.
#PaceID2