Customer Support
: Job Details :


Customer Support

Empowered Hospitality

Location: New York,NY, USA

Date: 2024-11-13T08:39:04Z

Job Description:
ResponsibilitiesCLIENT WORK
  • Support HR Consultants, who act as Team Leads for 2-3 E|H clients
  • Edit and update key HR documents
  • Deliver polished final product on or before deadline
  • Research HR or legal policies where clarification is needed
  • Continually pursue own education regarding new concepts, policies or legislation
  • Apply meticulous attention to detail; Bring ownership mentality to our clients' risk
  • Prepare templates and questionnaires for documents, as needed
  • Prepare training materials, presentations, and other supporting visual resources consistent with Empowered Hospitality branding
  • Support reporting and statistical analysis of E|H by building and generating reports, analyzing reports, suggesting means of collecting and analyzing data to meet client needs
  • Perform comparative analysis of benefit programs, HRIS platforms, Payroll providers, LMS, and other hospitality systems
  • Administer weekly hours tracking and reporting, and associated tasks
  • Contribute to overall organization of E|H document storage, systems and tools
Support new client onboarding process by:
  • Assist with New Client Checklist
  • Conduct hands-on audits, including I-9 forms, employee documents, legal postings, wage & hour compliance, and other compliance topics, as directed
  • Scan employee files into storage platform
Skills & Requirements Qualifications
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