Your Job INVISTA is seeking a driven Manager for our Customer Support team. The Customer Support Manager will support and lead a customer experience team for the Wichita based employees supporting the Nylon Upstream business. The successful candidate would be responsible for leading and developing a team while also working closely with leadership. We are seeking a candidate with strong critical thinking, problem solving skills, economic thinking, and framing skills, as well as the ability to thrive in a fast-paced entrepreneurial environment. The ability to communicate effectively (verbal & written) with various levels within the organization is also key.This role will be based in Wichita, KS.What You Will Do
- Coach and guide individuals to discover their innate abilities. Align the teams' talents with the needs of the company to create beneficial employee/company outcomes.
- Provide guidance in day-to-day activities of direct reports, ensuring key performance indicators are met while driving continuous improvement.
- Develop strategic initiatives for selecting and retaining the right resources and be a key contributor in developing knowledge systems to transform the supply chain
- Responsible for transactional excellence from customer order to delivery of product and required documents
- Utilize customer insights, changing operations and market requirements to identify opportunities for supply chain optimization.
- Regularly interface with business leaders as well as internal & external counterparts to drive engagement and adoption of processes and programs to support our commitment to continuous improvement and cost reduction.
- Collaborate with cross functional teams to break down traditional work silos to build integrated, self-directed, and customer-centric teams
- Maintain an environment and culture which attracts, retains, and develops Principled Entrepreneurs™
Who You Are (Basic Qualifications)
- 3+ years of leadership / supervisory experience
- Bachelor's degree or higher in Supply Chain, Finance, or Engineering
- Experience in supply chain, planning, scheduling, operations, logistics, or business analysis
- Proficiency in Microsoft Office software including Excel, Word and PowerPoint
- This role is not eligible for visa sponsorship
What Will Put You Ahead
- Experience in improving work processes to be more effective/efficient and economic
- Experience with SAP ECC and SAP APO
- Experience and proficiency with data analytics tools
- Knowledge of the Nylon Upstream Business
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .Who We Are As a Koch company, INVISTA has a long history of working to make the world around you a better place. From parts for the automotive industry to medical equipment, air bags, food packaging and clothing, our ingredients in the nylon 6,6 and polypropylene value chains help bring many of life's essential products to market. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.#LI-RR1