Akkodis is seeking a Customer Support Onboarding Specialist for a Full-time role with one of our clients located in Boothwyn PA. Ideally looking for applicants with Customer support and On-boarding experience.
Location: Boothwyn PA
Duration: Full-time
Rate: $19-22/hr. On w2
Job Description:
- Provide a positive customer experience through the entire project process from installation to go live.
- Guide customers through the remote installation of Mynt POS systems, including hardware, network, and software set-up.
- Assist customers with creating and making changes to menus.
- Provide remote training for our POS systems.
- Provide technical support to dealers and end users.
- Provide troubleshooting and analysis support via phone, online chat, and emails.
- Perform remote desktop sessions to aid in troubleshooting process.
- Record detailed notes on hardware/software issues.
Qualifications:
- 2-year technical degree or equivalent experience.
- Excellent communication skills and the ability to professionally communicate with customers over the phone and in written communication.
- Extensive computer hardware and software knowledge.
- Ability to proficiently troubleshoot technical hardware issues.
- High attention to detail with the ability to learn on the fly.
- Friendly professional personality with ability to keep composure during difficult calls.
- Excellent organizational skills and the ability to prioritize tasks appropriately.
- Experience with Salesforce or other CRM preferred.
- Point Of Sale software experience is a plus.
- Bilingual (English - Spanish) is a plus.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include 401k, health insurance, life insurance, vision, and dental. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Disclaimer: To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
The Company will consider qualified applicants with arrest and conviction records.