Customer Support Representative - full time
: Job Details :

Job Type Full-timeDescriptionDo you have a flair for projecting warmth, professionalism, and confidence over the phone?Do you enjoy a fast-paced and fun work environment?Are you looking for an employer that encourages and supports employee education and career growth?If so, we have an opportunity for you!NBM currently has a full-time Customer Support/Call Center Representative opening in our Seymour Street Middlebury office.Our ideal candidate will:

• provide customer service with a smile
• be an attentive listener
• be courteous, respectful and responsible
• enjoy learning
• have sound judgment
• be detail oriented
• have basic computer and technology literacy

Pay rate begins at $22.07 per hourApproximately 37.5 hours per weekMonday - Friday 8:30am - 4:30pm (1/2-hour lunch breaks daily)Rotating SaturdaysBenefits include - health/dental/life insurance options, 401(k) with employer match, paid holidays, paid time off, paid volunteer time, On-Demand pay (claim earned wages before pay day!) and more!Member FDIC Equal Opportunity Employer Equal Housing Lender RequirementsOBJECTIVE:

• Provide prompt, accurate, professional customer service
• Assure deposit account information is accurately recorded, maintained and monitored

ESSENTIAL FUNCTIONS:

Answer incoming calls promptly and professionally assuring proper and appropriate distribution of calls

Refer appropriate products and services to telephone customers

Assure deposit account data entry is processed and verified according to standards and procedures

Schedule appointments for loan customers

Conduct account research

REQUIRED

• One year of customer service experience
• Proficient in Microsoft Office, in particular Word and Outlook

Salary Description $22.07 / hour