Job title: Customer Support RepresentativeLocation: RemoteDuration: 4 Months on W2This role is 100% remote.Job Description:
- Fluency in Spanish required is piloting white glove grocery delivery service.
- You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate.
- This role is focused on Live Operations and will include proactive out-bounds to our delivery drivers to drive exceptional quality.
- To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning.
- You ll be a strategic problem solver and become a subject matter expert in all things related to our new product.
- You will be the first line of defense, ensuring that provides an exceptional service experience by setting upfront expectations or working through solutions when something goes wrong.
Role:Proactively reach out to dashers to set clear delivery expectations and instructions Address ad-hoc dasher issues with empathy and urgency Spearhead & execute workflows that ensure we meet exceptional SLAs Identify trends & communicate findings to the broader teams to improve our processes Develop a deep expertise in our product, processes, systems, tools Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform.Education:You have a Bachelor s degree or equivalent amount of work experienceExperience:You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience You are a highly-motivated individual that can work independentlySkills:
- You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
- You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using brand voice and tone
- You are above average in technological fluency - and are especially comfortable with Google Sheets Bonus points for Familiarity with G-Suite, Slack, At-lassian, Salesforce Previous experience in grocery & convenience Conversational proficiency in Spanish Note on Logistics
Shift:
- You will need to be available between 8-am - 6-pm (Eastern / Central / Pacific) Mon - Sun. We are looking to hire one candidate in each time zone (Eastern, Central and Pacific).