CUSTOMER SUPPORT REPRESENTATIVE I
: Job Details :

Job Title: Technical Support Representative Job Duration: 1 Months on W2 Job Location: Remote SHIFT : 2nd shift Hours: 3 pm-11pm Training: Evening Shift: December 2nd-6th 6pm-10pm * MUST BE ABLE TO TRAIN EVERYDAY, NO MAKE UP DATES* Hours for project: December 2nd- 20 hours per week up till December 26th December 26th- January 12th 20-40 hours per week dependent upon activity. Note: January 13th will start offboarding talent no longer needed. May keep others on through February, no guarantee. Holidays worked: New Year's Eve/New Year's Day MUST WORK DATES: **Jan 6th and 7th are must workdays, shifts will start at 4am on these 3 days** Equipment needed: Must have own PC or Laptop and able to support Windows 10 and be able to download software. Must have good internet connectivity. Dual Monitors strongly needed, as well as headset. Onboarding: *Education and Employment verifications are not required- waived by client* THC not required as part of drug screening Drug screenings must start October 11th Overview Provides front-line customer service support via phone to all our client s internal and external customers. our client Retail Solutions is an inventory company that provides scanners and access points to our retail clients so they can conduct a self-scan inventory. They call into the Help Desk with various questions as to how to set up the equipment and view the reporting dashboard. We walk the clients through the setup and inventory process if needed and assist them with any questions they may have. Responsibilities: Technical Support No medical billing, etc. Those with technical background will be considered first. 1. Provides assistance to customers during all phases of the inventory process. 2. Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories. 3. Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer. 4. Prepares and enters required client information/requests into department s database to document customer interaction and resolution. 5. Works under close supervision to answer questions regarding company products and services. 6. Directs callers to appropriate resources 7. Escalates complex questions to more senior representatives Qualifications 1. HS Diploma and College background required. 2. Light IT background preferred. 3. Prior customer service experience a must. 4. Excellent communications skills. 5. Computer literate; exposure to Windows environment. 6. Worked remote previously preferred 7. Spanish speaking needed 8. Flexible availability (especially weekends)