Job Summary:Join a pioneering team at Client as we pilot a new offering in the health sector. As a Customer Support Representative II, you will be responsible for ensuring flawless delivery execution with a focus on live operations. You will engage proactively with delivery drivers and merchants, aiming for exceptional quality and zero-error performance. This role requires strong communication, troubleshooting, and organizational skills and is ideal for a proactive problem-solver eager to learn and make a difference in an innovative environment.
Key Responsibilities:- Identify potential issues and proactively implement solutions to prevent failures.
- Address merchant and dasher issues with empathy and urgency, ensuring a positive experience.
- Spearhead workflows to meet high service level agreements (SLAs) and drive exceptional customer service.
- Analyze trends and communicate insights to improve processes.
- Become a subject matter expert on the product, processes, and tools to provide high-quality support.
- Collaborate with a team dedicated to world-class service on a leading technology platform.
Required Qualifications:- Bachelor's degree or equivalent work experience.
- 2+ years of experience in a fast-paced customer service role, ideally in technology, hospitality, or healthcare.
- Ability to work independently with a high degree of motivation.
- Strong problem-solving skills, capable of managing unique situations without predefined solutions.
- Fluent in English with strong written communication skills, including attention to grammar and the ability to adapt tone.
- Typing speed of 40 WPM or above and high technological fluency, especially with Google Sheets.
Preferred Qualifications:- Familiarity with G-Suite, Slack, Atlassian, and Salesforce.
- Previous experience in healthcare.
Education: Bachelors Degree