Description Connexure is hiring a Customer Support Representative in Atlanta, GA. We are seeking an experienced and dedicated Customer Support Manager to join our dynamic team at Connexure. The candidate will play a crucial role in ensuring client satisfaction and retention. . Connexure is a leading SaaS software company dedicated to transforming the self-funded health insurance industry. Our mission is to provide innovative solutions that streamline operations, enhance user experiences, and deliver significant cost savings. We value collaboration, excellence, and a passion for technology and healthcare. Key Responsibilities:
- Maintain schedules and ensure proper department coverage.
- Prioritize and schedule ticket queue
- Redirect or escalate issues appropriately
- Point of escalation for client and administration issues
- Monitor backlog issue progress to ensure key performance indicators (KPIs) are met
- Oversee the deliver of custom work (SOWs) on time, on budget with great service.
- Supervise, organize, and execute repairs, delegating work to other technicians.
- Oversee repair quality, productivity, and customer expectations.
- Prepare and maintain presentation slides for customer service updates
- Collaborate and build relationships with clients, partners and field sales representatives
- Participate in cross-function team projects for new implementation and conversions
Job Qualifications:
- Education: Typically, a relevant degree such as a Bachelor's or Associate's in Technical, Business, Finance, Accounting, Engineering, Computer Science, or a related field.
- Process Improvement experience
- Excellent problem solving and analytical skills
- Client relationship building experience
- Process oriented and results driven
- Willingness to take the lead on internal projects
- Familiarity with NPI and Computer Support KPIs
- Ability to think and act under pressure
- SQL knowledge
- Experience working with SAAS clients - SSO, whitelisting and security
- Understanding of Stop Loss Industry
- Organized and able to prioritize team requirements
It is Connexure's mission to unify the self-funded medical ecosystem through integrated technologies, processes, and data insights. The Leadership team believes in a customer-centric approach to driving value and creating a network effect where the software only becomes stronger as more users adopt it. This proud, Atlanta-based, industry-shaping vertical software business is looking to simplify the lives of those in the self-funded space. If you are interested in learning more about a career with Connexure as a Customer Support Representative, apply today!
Pay Range $59,000.00 Annually to $70,000.00 Annually