Customer Support Representative
: Job Details :

Take inbound calls from Client's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on Shop.Client.comReady to make your application Please do read through the description at least once before clicking on Apply.Occasional outbound calls to customers and dealers to research/investigate and follow up with our findingsDocument every interaction effectively in our internal case management systemApproximately 15-20 calls/day Requirements:Knowledge of agriculture, turf (mowers) and utility vehicles.Prior work experience in Agriculture or Technology dealer channels.Bachelor's degree in agriculture, Business, Engineering related field, IT or a similar discipline.Call Center experience6+ months experience with customer service / support experienceEfficient researching / troubleshooting skillsExcellent written and verbal communication skillsSpeak with confidenceProficiency with Microsoft Office productsSolid work history and proven dependabilityReliable at home internet and a distraction free workplace As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard trace, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Sweta Singh M:(732) ###-####