Customer Support Representative
: Job Details :

TEK Systems is hiring Customer Support Representatives for a large and successful banking client in the Westborough, MA area!All candidates should make sure to read the following job description and information carefully before applying.Join our team and work in a Hybrid collaborative and supportive environment. Customer Support Representatives will have the rewarding opportunity to help our clients through transactions and problem resolution.Hours of operation: 8:00 am to 8:00 pmTraining: Monday through Friday, 9:00 am to 5:30 pmHybrid Schedule: 3 days onsite, 2 days remoteDescription:

Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner.

Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling, and servicing all types of security transactions.

Responds to customer inquiries and investigates and corrects errors in customer accounts and statements.

Records details about customer inquiries.

Helps resolve complicated customer complaints.

Coordinates and expedites customer inquiries to other departments for resolution.

Familiarity with MS Office required.

Additional Skills & Qualifications:

Bachelor's Degree (business, communications are most successful, but they are open) AND Customer Service Experience (retail)

OR Elevated call center customer service experience

High level of professionalism

Clear communication skills

Must have an interest in finance

Experience Level:Intermediate LevelAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.#J-18808-Ljbffr