Location: Santa Barbara,CA, USA
About Us
Nomad builds forward-thinking and best-in-class mobile accessories that are retailed globally. Nomad is much more than a brand name. It's our philosophy as a company and a team: owning fewer things, being resourceful and adaptable, and working hard together. And it is the very core of our product vision: creating minimalist, practical tools that keep us powered on the go. We develop all of our product concepts from the ground up. Materials selection is core to fulfilling our product promise of true portability, so we select the lightest, thinnest, strongest, and most durable materials to suit our designs.
Position Overview
We are seeking a highly motivated and experienced Customer Support Representative to join our team in delivering exceptional customer service while fostering customer relationships and loyalty. As a Customer Support Representative at Nomad, you will work closely with our team members located in California, Mexico, and the Philippines to provide prompt, courteous, and effective customer support via email, live chat, and social media using our helpdesk, Gorgias.
You will be the primary point of contact for first-tier support, assisting customers by providing detailed product information and recommendations, product availability and order status, promotional and website support, and shipping and delivery support. This role is all about supporting customers with professionalism during every step of their journey at Nomad to create a positive and memorable experience for each person who takes the time to reach out to us.
This is currently a part-time role with a 6 month contract.
Key Responsibilities
Requirements
Why Join Nomad?
Nomad is a team of roughly 50 people spread across many different countries. Because of our size and the high level of autonomy and trust here, you will be able to see the impact of your day-to-day work and projects. You will gain valuable industry knowledge and broad experience in a growing company and exciting atmosphere. Although we maintain a casual work environment, we are focused, dedicated, and hardworking. Plus, you will be able to work from both our beautiful downtown Santa Barbara office and the comfort of your own home.