Location: Atlanta,GA, USA
REPORTS TO: Customer Support Manager
Is this the role you are looking for If so read on for more details, and make sure to apply today.Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US.
EyeQ Monitoring is looking for an upbeat, customer service oriented individual to provide exceptional customer service to all our clients. Joining a team of 3, they must be energetic, a self-starter, and self-motivator. The ability to work in a fast paced and fun environment where multi-tasking is a must and our Customer's Experience is at the forefront of your mind with every interaction! The prime candidate must be able to solve problems on their own with guidance from their peers and manager; quick learners will thrive in this environment!
Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.
We value trusted partnerships.
We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don't fit.
We build to last.
We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.
We take the hill.
We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.
We enjoy the journey.
We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day.
Responsibilities
Service outage reporting
Forensics Requests
Protocol Changes/updates
Monitoring Schedule Changes
Contact Updates (all programs)
Training
Remote access (all platforms)
Contract/Legal Questions/Concerns
Billing Issues
Misses
Price Adjustments
Facilitating tag orders
Facilitating user adds and deactivations
Access Control Management
Physical Restrictions & Requirements
Required Qualities & Skillset